Terms and Conditions

Please review these policies carefully as they are the terms of sale that govern your purchases at babylovenappies.co.nz. They set out your rights and obligations with respect to your purchases, delivery and returns. Your placement of an order at the babylovenappies.co.nz online store constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.

New Zealand Sales Only

We only sell and ship products to the North and South Island of New Zealand. We will not make deliveries outside of New Zealand, nor to other islands besides the North and South Islands of New Zealand.

Sales to End Users Only

The babylovenappies.co.nz online store sells and ships products to end user customers only. For wholesale enquiries please contact us on 0800 444 320 (Unicharm Australasia).


babylovenappies.co.nz will ship anywhere in New Zealand (this currently excludes the Chatam Islands). We will gladly accept overseas orders, but they must be shipped to a New Zealand address. Orders generally take up to 4 working days to be delivered. All orders will be delivered by our courier company. Once your order has been shipped, we will send you a confirmation email, including a tracking number for your package. If your order does not arrive within this time frame, please contact us at 09 913 1601 (Unicharm NZ c/o Online). For us to help you quickly, please include your order number in any correspondence.

Orders will be left at customer's door unless otherwise advised. See "Special Instructions for sellers in Shopping Cart Section.


www.babylovenappies.co.nz will accept a returned product where:

  • The product is faulty or not of merchantable quality, or
  • The product is not fit for the purpose.

All goods may be exchanged for a store gift card or be refunded within four weeks from date of purchase provided the goods have not been used and are in their original packaging. Shoppers are responsible for arranging the return and all related costs. Unfortunately, we do not refund for incorrect choice.

All Liability Excluded

If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above. If you are using this Site or its content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply.

We will take action, within a reasonable time, to correct any error or inaccuracy which is brought to our attention.

Purchase of Gift Cards

Gift Cards make wonderful gifts! Whether you are treating a loved-one or stocking up on a special gift for future, please make sure you understand how our Gift Card system works. Please note that all BabyLove Gift Cards ($25, $50, $100) are valid for one year from the date of purchase, and must be redeemed within 365 days.