Terms and Conditions

Please review these policies carefully as they are the terms of sale that govern your purchases at babylovenappies.co.nz. They set out your rights and obligations with respect to your purchases, delivery and returns. Your placement of an order at the babylovenappies.co.nz online store constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.

New Zealand Sales Only

We only sell and ship products to the North and South Island of New Zealand. We will not make deliveries outside of New Zealand, nor to other islands besides the North and South Islands of New Zealand.

Sales to End Users Only

The babylovenappies.co.nz online store sells and ships products to end user customers only. For wholesale enquiries please contact us on 0800 444 320 (Unicharm Australasia).


babylovenappies.co.nz will ship anywhere in New Zealand (this currently excludes the Chatam Islands). We will gladly accept overseas orders, but they must be shipped to a New Zealand address. Orders generally take up to 4 working days to be delivered. All orders will be delivered by our courier company. Once your order has been shipped, we will send you a confirmation email, including a tracking number for your package. If your order does not arrive within this time frame, please contact us at 09 913 1601 (Unicharm NZ c/o Online). For us to help you quickly, please include your order number in any correspondence.

Orders will be left at customer's door unless otherwise advised. See "Special Instructions for sellers in Shopping Cart Section.


www.babylovenappies.co.nz will accept a returned product where:

  • The product is faulty or not of merchantable quality, or
  • The product is not fit for the purpose.

All goods may be exchanged for a store gift card or be refunded within four weeks from date of purchase provided the goods have not been used and are in their original packaging. Shoppers are responsible for arranging the return and all related costs. Unfortunately, we do not refund for incorrect choice.

All Liability Excluded

If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above. If you are using this Site or its content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply.

We will take action, within a reasonable time, to correct any error or inaccuracy which is brought to our attention.

Purchase of Gift Cards

Gift Cards make wonderful gifts! Whether you are treating a loved-one or stocking up on a special gift for future, please make sure you understand how our Gift Card system works. Please note that all BabyLove Gift Cards ($25, $50, $100) are valid for one year from the date of purchase, and must be redeemed within 365 days.

BabyLove2018 Auckland Baby Show Promotion Terms and Conditions

1. Terms

These terms govern the Promotion. Entering the Promotion is deemed to be an acceptance of these terms. If there is an inconsistency between these terms and any other marketing or promotion material, these terms prevail.

2. Eligibility

New Zealand residents aged 18 years and over as at 17 August 2018are eligible to enter the Promotion. Employees and Immediate Family Members of the Promoter are not eligible to enter the Promotion.

3. Entry

Entrant must, during the promotion period, sign up at B32BabyLove stand at 2018 Auckland Baby Show, and go to BabyLove official online shop on www.babylovenappies.co.nz to make a purchase of any BabyLove product(s) to be automatically entered into the competition. There is no minimum value that entrants have to purchase to enter the promotion.

4. Winners

Draw will be conducted on20th of August 2018. Each winner will be notified by e-mail or telephone before 7thof September 2018. Winners will be announced on Facebook on 7th September 2018. The prizes will be posted to each winner before31 October 2018.

5. Prize

2 x Prizes: 6 months’ supply of any BabyLoveCosifit Nappies, Premmie Nappies, Nappy Pants, or Sleepy Nights pants. Each prize value is between NZD$550 - NZD$650.

The winners must take the prizes subject to these terms. The winners may not transfer or exchange the prize for cash or accept only part of the prize. If the winner does not take the prize "as is", the Promoter may deem the prize as forfeited by the winner.

6. Claiming prize

he Promoter may request a claimant to provide relevant identification to prove that the claimant's identity is the same as the winner's and entrant's identity and that the entrant was eligible to enter the Promotion. If the claimant fails to promptly provide relevant identification to the Promoter or if the Promoter is of the view that the claimant is not the winner or was ineligible to enter the Promotion, the Promoter may (in its absolute discretion) deem the prize as forfeited.

7. Unavailable prizes

If any of the prizes are no longer available, the Promoter may (in its absolute discretion) substitute a prize of a similar type to the prize and to a similar value as the prize value.

8. Unclaimed prizes

If a prize is unclaimed by the winner or if the Promoter is unable to contact the winner after reasonable attempts by the Promoter to do so, the Promoter may deem the prize as forfeited and the prize remains unawarded. For the avoidance of doubt, there will be no further judging of entrants.

9. Liability

To the extent permitted by law, the Promoter is not liable for any loss, expense, damage or liability that may be suffered or incurred by the entrant as a result of entering the Promotion or that may be suffered or incurred by a winner in accepting or using the prize, including damage to the prize in transit. If the Promoter is liable, the liability is limited to (in the Promoter's absolute discretion) the cost of replacing or resupplying the prize or payment of the value of the prize. Nothing in this clause limits rights granted under the New Zealand Consumer Law.

10. Force majeure

If the Promotion is not able to be completed as a result of an event or cause beyond the control of the Promoter, including computer viruses, bugs, tampering, unauthorised intervention or technical failures which affect the administration, security, fairness, integrity or proper conduct of the Promotion, the Promoter may (in its absolute discretion) cancel, terminate, modify or suspend the Promotion (subject to the relevant laws in each State and Territory).

11. Disqualification

The Promoter may, in addition to its other rights under these terms and at law, disqualify an entrant for tampering with the entry process, submitting an entry which is not in accordance with these terms or engaging in unlawful or other improper conduct designed to affect the fair and proper conduct of the Promotion.

12. Personal information

The Promoter collects personal information about entrants to include entrants in the Promotion and to award the prize. If any information requested by the Promoter is not provided, the entrant may not participate in the Promotion. An entrant must notify the Promoter if that entrant wishes to request access to, or update or correct, their personal information.

13. Definitions

In these terms, these words have these definitions:

Promotion BabyLove2018 Auckland Baby Show Promotion
Promoter UnicharmAustalasia Pty Ltd (ABN 33 006 884 546), 1 Hargrave Place, Mentone VIC 3194
Promotion Period 17th August 2018– 19th August 2018